Cancellations & refunds

1. Supplier conditions apply

Each travel service has its own cancellation and refund conditions set by the supplier. They are shown on the results page, the details page and at checkout before you pay, and are stored with your booking.

2. How to cancel

Open your booking in My Bookings (or use Find my booking) and choose 'Request cancellation'. We forward your request to the supplier immediately. The booking shows 'Cancellation requested' until the supplier responds.

3. Refunds

Where the supplier's conditions allow a refund, we initiate it to the original payment method once the supplier confirms the cancellation. Banks typically take 5–10 business days to show the refund.

If a supplier cannot confirm a booking you paid for, we refund the amount for that service in full automatically.

4. Supplier changes

If a supplier changes or cancels your booking, we will notify you by email and explain your options, which may include an alternative or a refund according to the supplier's conditions and applicable law.

5. Service fees

Waylora does not currently charge a service fee. If one is introduced, it will be shown before payment together with its refund conditions.

6. Bookings made on partner websites

When you book with an airline, travel agency or partner website after clicking through from Waylora, changes, cancellations and refunds are handled by that seller under its own conditions. Contact the seller directly; we are happy to help you find the right contact at support@gowaylora.com.