Help Center

Only after the supplier (airline, hotel, rental company or tour operator) confirms it. Until then the status shows 'Awaiting supplier confirmation'. You'll receive an email once it is confirmed.

Open the booking in My Bookings and choose 'Request cancellation'. Whether a refund is possible depends on the supplier's cancellation policy shown before you paid.

Once a supplier approves a refund we initiate it immediately. Banks usually take 5–10 business days to show it on your statement.

Yes. The total price shown at checkout includes all mandatory taxes and fees known to the supplier. Any charges payable locally are listed separately.

Payments are handled by a certified payment provider using encrypted, tokenised forms. Waylora never sees or stores your full card number or security code.

No. You can book as a guest and find your booking later with the reference and email. An account lets you manage all trips in one place.